Every NURYA order is covered for 90 days from the date of the order. If you are not satisfied, contact us within that window for a refund of the purchase price. You do not need to return an unfinished bottle and it does not matter whether the bottle is empty.
Where your order included a complimentary item - the travel pouch, the 90-day tracker or a bonus product - you keep it. We do not ask for gifts back and we do not deduct their value from your refund.
A refund on an order does not by itself cancel your subscription. To stop future charges, cancel before your next billing date from your account or by emailing support@try-nurya.com. See our purchase options cancellation policy for details.
If your order arrives damaged, incomplete or incorrect, email support@try-nurya.com within 30 days of delivery with a photo where relevant. We will replace the item or refund it, at your choice, and we will cover the cost.
You do not need to ship anything back to claim the 90-day guarantee. Because orders are despatched from our international fulfilment centre, we do not ask customers to arrange an international return at their own cost. If we do ask you to return an item, we will provide the shipping label and cover the cost.
Where you paid a shipping charge and we refund the whole order because it was damaged, incorrect, lost or never delivered, we refund the shipping charge as well. On a change-of-mind refund under the 90-day guarantee, we refund the purchase price of the products.
This policy is offered in addition to, and does not limit, any right you have under the consumer law of your country - including any right to cancel a distance purchase within a statutory cooling-off period, or any right to a remedy for goods that are faulty or not as described.
EY Digital Brands LLC, trading as NURYA - support@try-nurya.com
