All NURYA orders are picked, packed and despatched from our international fulfilment centre. We are not a domestic warehouse operation, and your parcel will cross at least one border on its way to you. The delivery estimates below already account for that.
We currently ship to the United States, Canada, the United Kingdom and Australia. Prices and shipping charges are shown in your local currency at checkout.
Shipping is free on orders of $50 or more in every country we serve. Our 2-bottle and 3-bottle plans are above that threshold, so they always ship free.
United States
United Kingdom
Canada and Australia
Orders are prepared and leave our fulfilment centre within 1 to 3 business days. Delivery estimates run from despatch, not from the moment you order, and exclude weekends and public holidays in both the despatching and the destination country.
Because every order is despatched internationally, your parcel is presented to the customs authority of your country. Any import duty, customs charge, handling fee or import tax that authority levies is not included in the price you pay at checkout and is the responsibility of the recipient. This applies to every destination we serve, including the United States. Charges vary by country and by order value, and we cannot calculate or pre-pay them for you.
Customs inspection can also add time. Where an authority holds a parcel for inspection, that hold is outside our control and is not counted as a delay against the estimates above.
Where an order qualifies for a complimentary item - the travel pouch, the 90-day tracker, or a bonus product - that item is despatched with the qualifying order at no charge. Gifts carry no cash value, are not sold separately, and are not replaced or refunded on their own if you refund the order they came with.
Every product is a subscription. Your first order ships immediately and each renewal ships on the same 4-week cycle. The shipping charge for a renewal follows the rates above, so a renewal of $50 or more ships free. Complimentary gifts are a one-time welcome item on the qualifying first order and are not repeated on renewals.
You will receive tracking by email once your order leaves our fulfilment centre. International tracking can pause for several days between carrier handovers - this is normal and does not mean the parcel is lost. If a parcel has not arrived within 10 working days of the latest estimate, email support@try-nurya.com and we will replace it or refund it in full.
Please check your address at checkout. An international parcel with an incomplete address is frequently returned or destroyed by the carrier rather than corrected in transit. If a parcel is returned to us for this reason we will contact you to arrange redelivery, and if redelivery is not possible we will refund the order.
We cannot ship to freight forwarders, or to any address in a country we do not list above. If your country restricts the import of dietary supplements for personal use, it is your responsibility to check that before ordering.
NURYA - support@try-nurya.com - we reply within one business day.
